Waiting time for orders

How long will I have to wait for delivery?

Immediately after you place an order you will receive an information e-mail containing a link which you should click to confirm the order – we will then begin processing the order. Current information on progress with your order will be sent to your e-mail address.

Date of receipt of goods = dispatch date + delivery time

The dispatch date depends on the availability of products and receiving of payment. Delivery time for 90% of international orders is 3 - 5 working days. All international orders are sent with Courier Parcel Service.

Availability of products

Next to every product, information is given as to how much time may be needed before we can dispatch it – from 24 hours to a few days, or sometimes even a week or two (in the case of less readily available products). We make every effort to ensure that what we offer on our pages corresponds to the current status of our stocks, although it may happen that the actual delivery time is lengthened – we will let you know immediately if this happens. If you order a larger number of products, the time of dispatch of the whole order is matched to the product with the longest delivery time. An order can be fulfilled in stages – to arrange this, contact us or enter a relevant note in the remarks on the order form.
 
Method of payment

Immediately after you place an order you will receive an information e-mail containing all data for bank transfer in order to pay for your order. All international orders have to be paid in advance. If you wish to receive a formal Proforma, just let us know and it will be issued right away.

Method of delivery

All international orders are sent with Courier Parcel Service.

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